Sweat Industry wants you to be 100% satisfied with your purchase, and our return and exchange policies help to ensure just that.
If you receive an item that doesn't fit, return the incorrectly sized item before 30 days from the shipment date to you, and we'll get you the size you need or refund the item. The shipping fee to exchange your product will be covered by you, but we will cover the shipping fee of your new sized item. If you desire a full refund, the shipping fee will be covered by you. Once your return has been received and inspected, we will send you an email to notify you we have received your returned item. We will also notify you of the approval or rejection of your exchange/refund. It can take us up to 5 business days to process the exchange/refund of your item.
If you receive an incorrect or defective item, send an email to firstname.lastname@example.org; we'll make it right and take care of the shipping fee:
If you want to return an item for a different reason, no problem:
- Returns processed prior to 30 days from shipment date to you are refunded in the form of the payment used on the original order or, if you request, as a Gift Card. They'll include product and tax amount only. For credit card refunds, allow 1-2 billing cycles for the credit to appear on your statements. For returns, the shipping will be covered by you.
- Returns received more than 30 days after date of shipment to you will not be accepted and will be returned to sender.